Shipping Policy

Shipping & Refund Policy

At Lifestyle Essentials UK, we are committed to delivering your orders promptly and ensuring your satisfaction. Please review our shipping and refund policy below for full details on how we handle shipping, returns, and refunds.

Shipping Policy

Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. You will receive an email notification with your order and tracking information once your order is shipped.
  • Orders placed after 2pm on Fridays, weekends, or holidays will be processed the following business day.

Shipping Options & Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.
  • Free Shipping: Available on all domestic orders over (£50.00)

Shipping times are estimates and may vary depending on your location and other factors beyond our control, such as carrier delays or public holidays.

International Shipping

We currently ship to 10+ countries worldwide.

  • Delivery times for international orders vary depending on the destination and may take between 7-21 business days.
  • Customs & Import Duties: International customers are responsible for any additional customs duties or import taxes, which are not included in our shipping fees.

Shipping Confirmation & Order Tracking

After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment directly with the carrier.

Shipping Address Changes

Please ensure your shipping address is accurate before completing your order. If you need to update the address, contact us at lifestyleessentialsuk@gmail.com immediately after placing the order. Once an order has been shipped, we are unable to make any changes.

Lost, Delayed, or Damaged Packages

We take care to ensure your items arrive safely. However, if your order is delayed, lost, or arrives damaged, please contact us at lifestyleessentialsuk@gmail.com and provide your order number.

  • Lost Packages: If your tracking shows that your package has been delivered but you have not received it, please first check with neighbours or your local post office. If it is still missing, reach out to us and we will investigate the issue.
  • Damaged Items: If your package arrives damaged, please contact us within  (7 days) of receiving the package. Provide photos of the damage, and we will arrange for a replacement or refund.

Refund & Return Policy

Our Guarantee

We want you to be fully satisfied with your purchase! If you’re not completely happy, we offer a hassle-free return and refund process, subject to the terms below.

Return Eligibility

  • Items must be returned within 28 days of delivery.
  • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

How to Initiate a Return

To start a return, contact us at lifestyleessentialsuk@gmail.com with your order number and reason for return. Once your return is approved, we will provide instructions for shipping the item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5-10 business days.

  • Partial Refunds: In certain situations, only partial refunds will be granted (e.g., items that are returned damaged or incomplete).
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at lifestyleessentialsuk@gmail.com and we’ll guide you through the exchange process.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or credit card statement again.
  • Then contact your bank or credit card company, as it may take some time for your refund to officially post.
  • If you’ve done all this and still have not received your refund, please contact us at   lifestyleessentialsuk@gmail.com

Contact Us

If you have any questions about shipping, returns, or refunds, feel free to reach out to us at lifestyleessentialsuk@gmail.com. We’re here to help!